Please note: All items are made-to-order. Please allow up to 10 business days for processing.
All items are shipped within 3 to 5 business days after processing is complete.
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 3 business days of receipt.
Returned items should be unused and unworn (if applicable) with tags and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 3 business days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
Fur Care (courtesy of fur.org):
Always store your fur garments in cold storage when you are done wearing them for the season or not using them.
Have your fur cleaned annually by an Authorized Furcare Specialist, never a dry cleaner. Your fur may not look dirty but it is important to remove small abrasive dirt particles and chemicals and keep it soft.
Have small rips or tears repaired immediately.
Always hang your fur on a broad-shoulder hanger, never a wire hanger. Allow enough space so that your fur is not crushed.
Never hang your fur in bags of any type. Plastic or rubber-lined bags prevent air from circulating, which can dry out the leather. Bags (even cloth bags) can also cause wear and broken hairs over time where the bag rests against the fur.
Do not store your fur with moth balls. Moth balls react with moisture in the air to produce a gas that acts as fumigant. This chemical reaction can cause irreparable damage to your fur (not to mention a lingering odor).
Avoid spraying perfume, hairspray or other chemicals on your fur. The alcohol content in these products will dry the leather and stiffen the guard hairs.
If your fur gets wet shake it out and hang it to dry in a well-ventilated room. Avoid direct heat or radiators, which can damage both fur and leather.
All other Domesticated Drea items are Dry Clean Only unless otherwise specified.